TERMS & CONDITIONS

 

INTRODUCTION  

This website and it’s contents are the property of Echo Properties (referred to as “I”, “we” or “our”) and by visiting our website and contacting us, you agree that you consent to and are bound by our terms and conditions and Privacy Policy below. As stated in our initial reply to your correspondence or verbally when we meet in person, please take the time to read our Terms & Conditions on our website or make a request to receive a printed copy which will be posted to you or given to you in person.

 

OUR CONTACT DETAILS

Our full details are: Echo Properties,86-90 Paul Street, London, EC2A 4NE

Email address: [email protected]

Telephone number: 020 8033 8999

 

COPYRIGHT

Echo Properties own the content of this website and advertised listings on third party websites © Echo properties and reproduction of any aspects in any form is prohibited.

 

THE LAW

The user confirms that the terms & conditions, privacy policy and use of this website shall be governed by the laws of England and Wales and that any and all disputes arising will be subject to the exclusive jurisdiction of the English courts.

 

DISCLAIMER

We do our upmost to ensure that information contained on this website is accurate, however, we cannot always guarantee that every listing, information or photographs or any other information is accurate, therefore we reserve the right to make changes where necessary on this website and to our Terms and Conditions and Privacy Policy as and when we choose to. 

Therefore, we suggest that you read our Terms and Conditions and Privacy Policy every time you visit our website. Echo Properties makes no warranties or representations of any kind with respect to this website or it’s content including but not limited to: information in text form, photos, images in graphic form, links to external websites, third party links or any other items.  We give no representation or give warranty, condition, undertaking or term expressed or implied as to the quality, condition, performance, accuracy, fitness of purpose, completeness or freedom from viruses of the content contained on this website or that such content will be accurate, up to date, uninterrupted or error free, in addition, nothing on this website shall be regarded or taken as financial advice.

 

ANTI-MONEY LAUNDERING

We at Echo Properties operate our business within the law and in a straightforward and honest manner, therefore we are committed to reporting any criminal activity and any suspicious activity to the National Crime Agency.

Our policy is applicable to all our customers, buyers, landlords and tenants, therefore, we retain for a period of at least six years evidence of our customers identity, proof of ownership of property and source and destination of funds. We will only proceed with work once this information has been given and confirmation of identity will be subject to an electronic identity check and possibly a credit check.

 

COMPLAINTS PROCEDURE

All complaints must be put in writing (by written letter or email).

 

Once a complaint has been received, Mr Zbonkowski, the owner of the business will look into the matter and respond within three working days. If at this stage, you are unsatisfied with the response, you can take the matter to the property ombudsman which we are a member with:

 

The Property Redress Scheme

Premiere House

1st Floor

Elstree Way

Borehamwood

WD6 1JH

0333 321 9418

www.theprs.co.uk

 

 

 

 

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PRIVACY POLICY

 

 

INTRODUCTION  

This privacy policy outlines how we collect and process your personal data when you visit our website and when you contact us: www.echoproperties.co.uk, [email protected].

Echo Properties is the data controller and is responsible for your personal data (referred to as “I”, “we” or “our” in this privacy notice).  As stated in our initial reply to your correspondence or verbally when we meet in person, please take the time to read our privacy policy on our website or make a request to receive a printed copy which will be posted to you or given to you in person. By continuing to use our services, this website and by contacting us, we presume that you agree our privacy policy, however, if you do not, then you please do not contact us and cease visiting our website.

 

OUR CONTACT DETAILS

Our full details are: Echo Properties,86-90 Paul Street, London, EC2A 4NE

Email address: [email protected]

Telephone number: 020 8033 8999

 

1.  DATA THAT WE COLLECT AND HOW IT’S USED

Personal data means any information capable of identifying an individual. We retain and use the following categories of personal data about you:

Customer Data relating to information provided by you such as your name, title, proof of identification, proof of visa if required, current address, previous address, email address, telephone number, contact details and employer details as well as information on you gathered from us using a credit reference company. We process this data to supply the letting services you have contacted us for and we keep a record of this information for six years in the form of printed copies if you let one of our properties and for the complete duration of your tenancy. After the period of these two instances cease, we no longer hold this information about you. If you provide your documents to us electronically, we print them and then delete the email as we only keep printed copies of this information and never digital copies.

Our lawful ground for this processing is the performance of us providing you with the services you have requested and our lawful duty of verifying your identity and visa status.

Communication Data sent by you via our email address, the contact form on our website, messages, iMessages, text messages, and any other communication that you send us. We process and keep this data to communicate with you and for record keeping (up to six years) and for our records in the event of a legal matter. Our lawful grounds include replying to your communications, keeping records and to establish, pursue or defend legal claims.

Technical Data accessed from Google Analytics about your use of our website and online services such as your IP address, your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. Our lawful grounds for this processing is our legitimate interest to properly run and manage our website and our business growth by use of marketing strategies.

We do not sell, rent or disclose your personal data.

 

2.  HOW WE COLLECT YOUR PERSONAL DATA

We may collect data about you by you providing the data directly to us (for example by filling in forms on our site or by sending us emails and through social media comments and messages).

We may receive data from third parties such as Google Analytics, Google, Facebook and Instagram based inside and outside the EU.

 

3. MARKETING COMMUNICATIONS 

Our lawful grounds for processing your personal data is for us to contact you and send you marketing communications and emails which is either your consent or our legitimate interest (to grow our business). 

Under the Privacy and Electronic Communications Regulations, we may send you marketing communications from us if (i) you made a purchase or asked for information from us about our goods or services or (ii) you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since. We never share your personal data with any third parties.

You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing emails sent to you or by emailing us at [email protected]

 

4.  DISCLOSURES OF YOUR PERSONAL DATA   

We may have to share your personal data with the parties set out below:

Professional advisers including lawyers, bankers, auditors and insurers

Government bodies that require us to report processing activities.

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow third parties to process your personal data for specified purposes and in accordance with our instructions.

 

5. DATA RETENTION   

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for as listed above and including for the purposes of satisfying any legal, accounting, or reporting requirements.

For tax purposes, the law requires us to keep basic information about customers (including Contact, Identity, Financial and Transaction Data) for six years.

 

6. DATA SECURITY   

We have security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We only allow access to your personal data to employees and partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential. We have procedures in place to deal with any suspected personal data breach and will notify you and the applicable regulator of a breach if we are legally required to. 

 

7.  YOUR LEGAL RIGHTS   

Under data protection laws you have rights in relation to your personal data that include the right to request access, erasure, correction, transfer, restriction, to the portability of data, to object to processing, and (where the lawful ground of processing is consent) to withdraw consent. 

You can see more about these rights at https://ico.org.uk

If you wish to exercise any of the rights set out above, please email us at [email protected]

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, if your request is clearly unfounded, excessive or repetitive, we will seek advice in possibly refusing your requests.

We may need to request specific information from you to help us confirm your identity and ensure you have the right to access your personal data (or to exercise any of your other rights).

This is a security measure to ensure that personal data is not disclosed to anybody who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.  We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you.

If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

We would be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.  

 

8. THIRD-PARTY LINKS   

This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

 

COOKIE POLICY

 

 

WHAT A COOKIE IS

A “cookie” is a small piece of information that is stored on the hard drive of your computer after you visit websites which use cookies (the majority of websites use cookies and they are not harmful to your computer). The cookies track how you use the website so that when you revisit that website you are given tailored options based on the information gathered and stored about your last visit. Another purpose for cookies is that they are used for advertising and marketing purposes such as analysing website traffic and user flow.

You can disable/block some or all of cookies by changing the settings in your browser, however, you may not be able to access everything from the websites that you visit.

 

HOW WE USE COOKIES

We use cookies to track how you use our website so that we can monitor how the website is used and monitor path patterns which helps us improve the user flow of the website, it’s design and content which then allows us improve our products and services.

 

DIFFERENT TYPES OF COOKIES

Session cookies: 

Session cookies are stored for the duration of your session on the website and are automatically deleted when you close the browser.

Persistent cookies: 

Persistent cookies are stored as a file on your computer and it remains there after you close your browser and can be read by the website that created it along with Google Analytics which is what we use.

Strictly necessary cookies: 

Cookies like these are necessary as they are required in order to enable you to use the website effectively and so these cannot be turned off because without these cookies, the services available to you on our website cannot be provided. Information is not gathered about you that can be used for marketing and they do not track how you use the internet.

Performance cookies: 

Performance cookies are there for the purpose of us being able to monitor and improve the performance of our website as we can identify traffic sources, page count visits and monitor which pages are relevant.

Functionality cookies: 

These cookies do exactly what their name is as they allow our website to remember previous choices that you made when you last visited or remember the choices you make for your next visit. They are usually anonymised and improve your experience with relevant information for you with services that you have previously requested or viewed.